Course overview

Incident management refers to the process used by an organisation to restore IT service functionality when planned or unplanned disruptions occur. Its objective is to promptly log, diagnose and resolve incidents so that service (usually to customers) is re-established as quickly as possible

Who Needs to Attend?

This course is relevant for all employees who use IT systems within the organisation

Content Will Include

·         What is incident management

·         Service desk

·         Processes

·         Requirements

·         Implementation

·         Surveys and reports